**Last Updated: August 2026**
At **Rustic Retreat Holidays**, we understand that travel plans may sometimes change. This Cancellation & Refund Policy explains the general terms applicable to cancellations, amendments, and refunds for bookings made through our website or directly with us.
## 1. Booking Confirmation
A booking is considered confirmed once the required booking amount or advance payment has been received and the booking confirmation has been issued by Rustic Retreat Holidays.
Some hotels, transportation providers, activities, and special travel arrangements may have their own cancellation terms.
## 2. Cancellation by the Customer
If you need to cancel your booking, please contact us as soon as possible through phone or email.
Cancellation charges may depend on:
* Date of cancellation
* Travel date
* Hotel or accommodation cancellation terms
* Transportation arrangements
* Activities and sightseeing bookings
* Special or non-refundable bookings
* Third-party supplier policies
The applicable cancellation amount will be communicated based on the terms associated with your specific booking.
## 3. General Cancellation Guidelines
The following are general guidelines and may vary depending on the package and suppliers involved:
**More than 30 days before travel:**
Cancellation may be eligible for a refund after deduction of applicable processing, supplier, and administrative charges.
**15–30 days before travel:**
Partial refund may be applicable depending on the cancellation policies of the hotels and service providers.
**7–14 days before travel:**
Higher cancellation charges may apply and the refundable amount may be limited.
**Less than 7 days before travel:**
The booking may be partially or fully non-refundable depending on supplier policies.
**No-Show:**
If a traveller does not arrive for a confirmed booking or does not use a booked service without prior notice, the booking may be treated as a no-show and may be non-refundable.
> These are general guidelines only. The cancellation terms communicated with your individual booking or package will take precedence where applicable.
## 4. Hotel Cancellation
Hotel bookings are subject to the cancellation and refund rules of the respective hotel or accommodation provider.
Certain rooms, promotional rates, seasonal bookings, or special offers may be completely non-refundable.
## 5. Transportation Cancellation
Cancellation charges for vehicles, transfers, buses, taxis, trains, flights, or other transportation services may vary according to the respective service provider.
Any non-refundable amount charged by the transportation provider may be deducted from the customer’s refund.
## 6. Cancellation of Activities
Adventure activities, sightseeing tours, guides, excursions, permits, and other experiences may have separate cancellation conditions.
If a service provider has already charged a cancellation fee, the same may be deducted from the amount refundable to the customer.
## 7. Cancellation by Rustic Retreat Holidays
In exceptional circumstances, Rustic Retreat Holidays may need to modify or cancel a booking due to circumstances such as:
* Severe weather conditions
* Natural disasters
* Government restrictions
* Road closures
* Safety concerns
* Supplier or hotel-related issues
* Other circumstances beyond our reasonable control
Where possible, we will try to offer an alternative arrangement or suitable solution.
Refunds, if applicable, will be processed after considering amounts already paid to third-party service providers and their applicable cancellation policies.
## 8. Refund Processing
Once a refund has been approved, the refundable amount will generally be processed through the original payment method wherever possible.
The time taken for the refund to appear in the customer’s account may depend on the payment gateway, bank, or financial institution.
Any applicable transaction, payment gateway, administrative, or supplier charges may be deducted from the refund.
## 9. Modification of Booking
Requests to change travel dates, hotels, transportation, number of travellers, or other booking details should be made as early as possible.
Changes are subject to availability and may result in additional charges or cancellation fees from hotels and other service providers.
## 10. Non-Refundable Services
Certain services may be specifically marked as **non-refundable** at the time of booking.
Payments made for such services may not be refundable once the booking has been confirmed.
## 11. Force Majeure
Rustic Retreat Holidays shall not be responsible for losses, delays, cancellations, or additional expenses caused by circumstances beyond reasonable control, including natural disasters, extreme weather, government restrictions, strikes, road blockages, civil disturbances, or other unforeseen events.
In such situations, we will make reasonable efforts to assist customers with alternative arrangements where possible.
## 12. How to Request a Cancellation
To request cancellation, please contact us with:
* Booking reference number
* Customer name
* Registered phone number
* Travel dates
* Reason for cancellation, if required
Cancellation requests should preferably be submitted through the contact details below.
## 13. Contact Us
For cancellation, refund, or booking-related queries:
**Rustic Retreat Holidays**
**Phone:** +91 6238814155
**Email:** bookings@rusticretreatholidays.com
Please note that the final cancellation and refund amount will depend on the terms applicable to your specific booking and the policies of the relevant service providers.
